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How does artificial intelligence change the future of business and services in Saudi Arabia and the world?

Artificial intelligence (AI) is no longer just a term in scientific research or university laboratories, it has become an essential part of our daily lives, from smartphones that we check every morning, to smart systems that manage major operations in banks, hospitals, and restaurants.
Today, the world is witnessing a real revolution driven by artificial intelligence, opening unprecedented horizons for companies and individuals alike. In Saudi Arabia specifically, investing in this technology has become a key focus to achieve the Kingdom's Vision 2030, which aims to build a thriving digital economy based on innovation.
Suggested 📷 image: A design that demonstrates human interaction with artificial intelligence technologies (a human hand that connects to digital circuits).
What is Artificial Intelligence?
Artificial intelligence is the ability of computer systems to simulate human intelligence, by learning, analyzing, and acting in an intelligent way.
● There is a traditional AI (based on rules and algorithmsArtificial intelligence is no longer just a tool for improving efficiency, it has become a radical change agent that creates new ways of working and interacting.
Suggested 📷 image: An infographic illustrating the types of artificial intelligence (traditional – generative – advanced).
Applications of Artificial Intelligence in Business
Artificial intelligence is transforming different economic sectors:
1. Retail and Restaurants

○ Systems like Zido enable customers to order in-store or restaurant in an interactive and personal way.

○ Result: Enjoyable customer experience + increase smart sales.

2. Medical services and clinics

○ Solutions such as MyCalls help answer patient inquiries, book appointments, and provide medical information promptly and accurately.

3. Customer Service

○ Platforms like Nice Chat rely on smart chatbots that communicate with customers around the clock, offering them instant support.

4. Financial and Banking

○ Using Artificial Intelligence in Data Analysis, Fraud Detection, and ManagementArtificial Intelligence and Saudi Vision 2030
Saudi Arabia is investing heavily in artificial intelligence to become a regional and global leader in this field:
● Launch of the National Strategy for Data and Artificial Intelligence (NSDAI).

● Establish specialized entities such as the National Center for Artificial Intelligence.

● Integration of AI in major projects such as NEOM and The Line where smart cities are managed with advanced digital systems.

In doing so, AI not only improves processes, but contributes to building a sustainable future and a diversified economy in line with the goals of Vision 2030.
Suggested 📷 image: A futuristic city (NEOM/The Line) with glowing digital elements representing artificial intelligence.

The Future of Artificial Intelligence
The future holds both opportunities and challenges:
● Opportunities

The global AI market is ○ expected to grow to trillions of dollars.

○ Improving the customer experience in various sectors.

○ Creating new functions based on data analysis, systems design,○ The need to train and qualify human cadres to use this technology.

Suggested 📷 photo: An image of a smart city powered by AI networks and illuminated structures.
Conclusion
Artificial intelligence is not just a new technology, it is a digital revolution that will shape the future. In Saudi Arabia, AI is leading the transformation journey towards an innovative digital economy, giving companies the opportunity to grow and develop in unprecedented ways.
Investing in this technology today means having the key to success tomorrow.
Suggested 📷 picture: A picture that summarizes the relationship between man and machine in a balanced and harmonious manner.

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